Is IBM Replacing Workers with AI?

Many people have gone in search of which IBM CEO says 7800 jobs at the company could be replaced by AI in 5 years. Here we also see reasons why IBM CEO Arvind Krishna made that statement but let’s get to know more about the whole story.

The International Business Machines Corporation (IBM) stands as a multinational technological entity headquartered in Armonk, New York. Its origins trace back to its establishment in 1911 under the name Computing-Tabulating-Recording Company (CTR), which underwent a renaming to IBM in 1924. As a colossal presence in the IT landscape, IBM operates across more than 170 nations. The company boasts an extensive portfolio encompassing hardware, software, cloud computing, artificial intelligence, blockchain, and quantum computing solutions. Pioneering innovation remains an intrinsic part of IBM’s legacy, marked by groundbreaking achievements such as crafting the inaugural hard disk drive, introducing the first automated teller machine (ATM), and pioneering the first barcode scanner. Fueled by its commitment to avant-garde technology and a far-reaching global presence, IBM has cemented its status as a pivotal figure in the technology sector, emerging as a forerunner in the evolution of AI and other emerging technologies.

IBM, a global technology giant, has held a pioneering role in advancing artificial intelligence (AI) technologies aimed at automating diverse tasks and enhancing operational efficiency. Nevertheless, apprehensions have arisen regarding the potential impact of AI on human employment. Recent reports indicate that IBM is contemplating the substitution of numerous employees with AI systems. This article delves into the query of whether IBM’s AI-driven transition involves workforce replacement, scrutinizes the motives driving this strategic shift, and engages in a discourse about the ramifications this bears for the trajectory of work in the future.

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Is IBM Replacing Workers With AI?

Indeed, recent reports affirm that IBM is in the process of strategizing the replacement of numerous workers with AI systems. In May 2023, Arvind Krishna, the CEO of IBM, unveiled intentions to temporarily halt recruitment for approximately 7,800 positions that could feasibly be supplanted by AI systems as time progresses. The company anticipates the potential AI-driven substitution of these roles within the forthcoming years, with intentions to leverage technology for task automation and heightened efficiency.

While IBM has refrained from detailing the precise positions in question, it’s plausible that roles susceptible to AI replacement pertain to realms like customer service, finance, and IT support. However, IBM has also expressed its commitment to retraining and upskilling the impacted workforce for new responsibilities within the organization. This maneuver undertaken by IBM aligns with a larger trend wherein companies are harnessing AI and automation to supplant human labor, thereby engendering profound contemplations about the trajectory of work and the evolving place of technology within the professional realm.

Reasons why IBM will replace workers with AI

IBM is implementing AI technology to replace human workers, driven by the goals of enhancing efficiency, cutting operational costs, and maintaining competitiveness in an evolving market landscape. The integration of AI systems facilitates the automation of diverse tasks and processes, optimizing operational workflows and minimizing errors. This outcome translates into tangible benefits such as cost reductions and heightened productivity, which are crucial in the dynamic realm of contemporary business.

Furthermore, the adoption of AI equips companies with the capacity to deliver accelerated and customized services to their clientele, fostering competitive advantage. Through the automation of functions like customer support, AI enables more streamlined and proficient services, affording human employees the opportunity to concentrate on intricate, strategic responsibilities. Nonetheless, there exists apprehension regarding the repercussions of substituting human labor with AI, particularly in terms of potential job displacement and the exacerbation of pre-existing labor market inequalities.

Consequently, it becomes imperative for enterprises such as IBM to meticulously assess the social and ethical ramifications of AI utilization, while also devising strategies for upskilling and retraining affected personnel.


Which positions at IBM are being substituted by AI?

IBM intends to temporarily halt the recruitment of positions that are susceptible to replacement by artificial intelligence (AI). In May, Arvind Krishna, the CEO of IBM, indicated that this pause would affect around 7,800 positions within the company, primarily those related to back-office functions, including HR. A portion of this decrease is expected to result from natural attrition as individuals vacate their positions.

Which companies are substituting jobs with AI?

Certain prominent enterprises have already streamlined their human resources divisions. As an illustration, IBM declared in May that its proprietary AI, WatsonX, is set to take over 8,000 positions within the company, primarily within its HR department.

Why AI Isn’t capable of substituting humans in HR?

Although AI can streamline numerous tasks that have conventionally been carried out by HR experts, it’s essential to recognize that AI cannot completely supplant the human element. The presence of HR professionals remains vital for delivering a personalized approach, making strategic judgments, and handling intricate matters that transcend automation.


The decision of IBM to pause hiring for jobs that AI could do, is a clear indication of how artificial intelligence is spreading across industries and changing the way we’ve always done things as a people.

While AI’s utilization can yield heightened efficiency and productivity, it also harbors the potential to displace human labor and amplify existing disparities within the labor market. Addressing these complexities necessitates the formulation of strategies by companies like IBM to retrain and upskill affected workers, alongside ensuring that AI’s advantages are equitably distributed throughout society. As AI perpetuates the transformation of work dynamics, collaboration among policymakers, business leaders, and workers themselves becomes imperative in forging a future that is both impartial and sustainable for all.

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